Spa Information & Advice

A trip to a spa should be a completely relaxing experience, free from worry. Take a few moments to read our handy tips before your visit to ensure you get the most out of your trip.

Opening hours
The swimming pool, jacuzzi, sauna and fitness room are open between 8.00am and 9.00pm. Treatments can be booked between 10.30am and 5.30pm by calling 015394 35592 or emailing us at
spa@thewordsworthhotel.co.uk. Please note the pool is closed between 2pm and 3pm on Monday afternoons during term time for use by the local school.

All residents in the hotel receive complimentary access to our heated swimming pool, whirlpool and sauna from 2pm on the day of arrival.

Parking
There is a large car park at The Wordsworth Hotel & Spa, for spa guests to use free of charge.

Arrival
Please make your way to the hotel reception, where you will be greeted and given your robe, slippers and towels and directions to the spa facilities. In order to make the most of your treatment we recommend that you arrive a minimum of 15 minutes prior to a scheduled appointment. Regrettably, late arrival will result in a reduced treatment time and there will be no deduction to the price charged.

Treatments
All treatments are subject to availability. Some treatments may require a medical note from your physician. All of our treatment times include consultation and aftercare advice.

Spa Attire
Robes, slippers and towels are provided for your comfort during your spa day and we would advise changing into your robe before any spa treatments. There are lockers available for your use in our changing area. We recommend you wear underwear or swimwear under your robe. If you are having lunch we ask that you wear smart casual clothing while in the hotel dining area, for consideration of the other guests.

Spa Etiquette
Please respect all spa guests’ right to privacy and serenity. We ask that you turn off your mobile phone whilst in the spa.

Personal Belongings
We have a limited number of lockers available for us on a first come, first served basis. Alternatively, items may be left at Reception and a receipt obtained. The management cannot accept responsibility for loss or damage to personal items not deposited in lockers.

Safety Risks
Please note that the swimming pool, spa bath, gym equipment and sauna are unmanned. Every person using the swimming pool, sauna and spa bath facilities do so at their own risk and children must be supervised at all times. The management cannot be held responsible for any damage or injury resulting for the use of these facilities.

Your Health
It is recommended that no alcohol is consumed immediately prior to your arrival and that you consume plenty of water following any treatments. Please notify our staff if you are pregnant or have any special medical considerations at the time of booking so that appropriate treatment can be recommended. The Wordsworth Hotel Aqueous Spa cannot be held responsible for any changes to treatments or cancellations that occur due to non-disclosure of medical conditions at the time of booking.

Patch Test
Clients wishing to have tinting treatments must have a patch test 24 hours prior to their appointment; please call us to arrange a suitable time. Unfortunately, we will be unable to perform the treatment without a prior patch test.

Heat Treatments
It is recommended that you do not have any heat treatments including tanning applications, sunbed treatments, sauna, steam room immediately before or after a waxing treatment. Open pores may become infected or the skin can become irritated.

Age Requirements
We are unable to perform massage on children under the age of 16 years.

Spa Products
We have a large range of retail products available to continue your experience at home. Please ask any of our therapists if you need any advice. Should you require a tester of the product prior to
purchase our therapists will be able to advise you on products. We are unable to offer refunds on any products that may have been opened, used or tampered with.

Gift Vouchers
Gift vouchers are available for any treatment, spa day or product and make ideal presents. Vouchers are valid for 12 months from the date of purchase unless otherwise stated. Vouchers cannot be
refunded, transferred or redeemed for cash credit and must be presented to spa reception on arrival. The life of the voucher cannot under any circumstances be extended.

Payment
We accept all major credit and debit cards. We regret that we are unable to provisionally reserve appointments and pamper days. We require a 50% non-refundable deposit per person or a
Wordsworth Hotel gift voucher number on day of booking to secure a spa experience. Price included VAT at the current rate. Any change in the rate of VAT will be reflected in the price at the time of invoicing. The Wordsworth Hotel reserves the right to amend prices, adjust or remove treatments without prior notice.

Cancellation Policy
As a courtesy to other guests all spa packages require a minimum of 72 hours’ notice of cancellation. Groups of 6 people or more are subject to a seven-day cancellation policy, after which time full charges will be applicable. Should you need to cancel a scheduled appointment or an individual treatment less than 72 hours beforehand, you will be charged in full.

Please contact us if you have any enquiries regarding our treatments and procedures, our therapists are highly qualified and are waiting to help and advise you. Telephone us on 015394 35592